Frequently asked questions about Fotomosaik
How many pictures do I need?
Optimal are more than 50 single pictures, regardless of the product size. Altogether usually about 1500 – 2500 pictures fit into a mosaic. So the possibilities range from a single picture to thousands! The more pictures are included, the less repetitions there are in your photo mosaic and the more clearly the main picture can be displayed.
Is there anything to pay attention to in the main image? Can it also be a logo?
For a beautiful photo mosaic we recommend a main image with many different colours and few details. There is actually hardly a picture with which we cannot make a beautiful photo mosaic! The main picture can also be a logo. The image can also be relatively small for the photo mosaic. If there should be any difficulties, we will point this out to you.
Do you also offer mosaics on postcards or as puzzle?
Theoretically it is possible to create mosaics in smaller formats. However, then the individual pictures would hardly be recognizable. Since we want to offer our customers only products of the highest quality, we do not offer mosaic postcards and puzzles
Do the colors of the individual images have to match the colors of the main image?
Different colors are no problem. If the colors do not match, we will color match the images to make sure the main image is true to color.
How large are the individual images?
We adjust the size of the images according to the image format, number of images and the type of main image. They are usually at an edge length of 9 – 20 mm.
Do all uploaded single images appear in my photo mosaic?
In general, each image appears at least once in your photo mosaic. Except, more pictures were uploaded than single pictures fit into the photo mosaic. However, if certain images in the main image are disturbing, we reserve the right to remove them.
Is it possible that the display direction of the single images changes?
In order to have as many single images as possible available for the creation of your mosaic, we use not only the originals but also their respective mirror images. This can lead to unwanted effects – especially if single images contain text elements. If you do not agree with the standard mirroring of single images in your mosaic, please let us know when sending us your preview request.
Can I also only have the image file of the photo mosaic?
You are welcome to buy only a digital file in PDF format. You can also order the PDF version of your mosaic with each product as an accessory.
How does the order process work?
First click on “Free preview”, upload main picture & single pictures and specify if your photo mosaic should be printed on poster, canvas, aluminium or acrylic glass.
We create your personal photo mosaic now! Within one working day you will receive a preview of your photo mosaic by e-mail, which we will gladly optimize according to your wishes. This is all free of charge and without obligation.
Your photo mosaic is just the way you want it? After receipt of payment your mosaic will be sent to you immediately with a tracking number!
Is the preview really free?
Yes, preview requests as well as change requests do not cost anything and do not obligate you to purchase.
What is the maximum number of images that can be uploaded?
The upper limit is about 10.000 pictures per request
How large may the pictures be?
The maximum size of an image is 50Mb.
Can I upload scanned images?
Sure, if they are uploaded as jpg! When scanning, however, the area around the image is also scanned. Therefore we recommend to remove this area with an image editing program before uploading
How long does it take to upload the pictures?
With an average Internet connection, uploading takes about 1 second per image thanks to image compression.
I can’t upload my pictures, what now?
Uppsprunger Straße 24
Please enter your name, e-mail address, delivery address, desired image size and product request and mark which of the images should become the main image. Please write us an additional e-mail so that we know in advance!
I have not received an order confirmation!
After you have completed your preview request, a confirmation e-mail will be sent automatically. If it does not arrive within an hour, you may have mistyped your e-mail address. Or the e-mail has landed in the folder for unwanted advertising. Please just contact us and we will clarify this!
Can I upload additional images for an order?
Please upload all images for one order together. So if you have an existing order, a new request should be made.
How do I pay?
By prepayment with one of these payment methods:
Bank transfer to our account:
Intended use: (Your order number)
PayPal-Payments (with order number!) please send to email@example.com
Or simply pay by credit card.
The transfer didn’t work out, so now what?
With bank transfers the recipient name “MakeMyMosaic” is often misspelled. Please check your bank order. If this is not the reason, please contact us – we will solve the problem immediately!
What are the costs for packaging and shipping?
The standard shipping for deliveries within Germany is 8,90€.
For bulky goods (products from the dimension 160x120cm) we charge 17,00€ for shipping.
For deliveries to an island, please note that an island surcharge will be charged after placing an order.
What does the shipping to Austria cost?
Size 60x45cm 9,90€
Size 80x60cm 12.90€
Size 100x75cm 12.90€
size 120x90cm 15.90€
Size 160x120cm 19.90€
What are the shipping costs to other EU countries?
Size 60x45cm 18,90€
Size 80x60cm 18.90€
Size 100x75cm 18.90€
Size 120x90cm 23.90€
size 160x120cm 29.90€
How long does the shipping take (within Germany)?
2-3 working days for posters (express delivery possible).
3-5 working days for canvas, Alu-DiBond and Forex (express shipping possible).
6-10 working days for acrylic glass
* Express delivery shortens the time by one day. No Saturday delivery possible.
With which service provider will my photo mosaic be sent?
Our posters are delivered via DHL. All other products are shipped via DPD, large formats, on the other hand, are delivered with a special shipping company (SLH). However, if there are spontaneous problems or bottlenecks on the part of a shipping company, we will use alternatives so that your mosaic reaches you as quickly as possible.
To which countries do you ship?
We ship to Germany, Austria, Netherlands, Luxembourg, Great Britain, Ireland, France, Spain, Sweden, Denmark, Finland and Italy.
If your country is not visible, you are welcome to contact our service department.
For deliveries to Switzerland, please place an order at www.makemymosaic.ch
Can you ship two orders together?
Sure! But as an exception, posters can only be shipped together with another poster. One poster and one canvas will be shipped separately for logistical reasons.
I need my photo mosaic really fast!
For customers who would like to order a poster, canvas, Alu-DiBond or Forex, there is the possibility to pay via PayPal and choose the option “express delivery”. Thus the photo mosaic will arrive at the delivery address about 2 days after receipt of payment. As far as processing is concerned, however, we treat all our orders the same – and all of them quickly!
Can I pick up my photo mosaic at your place?
A collection of the mosaic is possible in individual cases, please contact us.
There are two different ways to create a photo mosaic. With freeware programs or other manufacturers, only a photo collage is created and the main image is laid over it trasparently. We have developed a mosaic software which works with many different parameters and positions the single images in a way that they are inserted at the right place of the main image. This way we achieve much clearer single images and it is a real photo mosaic where the main image is created from the single images.
During the creation of the free preview all our mosaics are edited and optimized by hand. Furthermore we give you individual tips for your mosaic and revise your change requests also free of charge. A friendly and personal customer contact is very important to us.
Furthermore there is a lot to consider during the production, especially with the product canvas. Through our many years of experience we have been able to optimize a lot, so that we can produce the best possible print quality for all products. Therefore we use a specially developed and high-quality fabric for canvas, on which the individual images are most clearly visible. But also our other products are all produced in fineart print. Unlike other manufacturers, there are no small pixel dots in the individual images.
Who are you?
Brothers Sander and Joris Oudendijk founded MakeMyMosaic in 2009 and have been pushing the idea of the personal photo mosaic ever since. The idea was also well received by the customers and so the demand for our products has been increasing continuously. As we could no longer manage the work on our own, we have put together a team of young & creative people to support us actively. In this way we can guarantee a customer-oriented and fast service!
Do you have a job for me?
Not at the moment.
But if you still think we should get to know you, then get in touch with us!
Already with an order of two mosaics of the same kind you get both for a special price!
From 2 pieces: 10%.
From 10 pieces: 15%.
From 20 pieces: 20%.
The quantity discounts apply if a higher number of pieces of a photo mosaic is ordered, but not for different images.
The discount is automatically deducted after the preview request when ordering. Quantity discounts cannot be combined with other campaigns.
Cooperation with photographers and photo shops
We offer our cooperation partners a discount of 10% for the sale of each mosaic.
The order is made with an exclusive discount code, which we provide on request.
Are you interested in a cooperation with MakeMyMosaic? Then contact us at: firstname.lastname@example.org
What happens to my uploaded photos?
The pictures are only used to create the photo mosaic and will be deleted 3 months after receipt of payment. Please note that after this period no reordering is possible! All data will be protected until then and nothing will be passed on, copied, released, published or done similar. If no order is placed, all data will also be deleted after 3 months. If an early deletion of the data is desired, we are available at email@example.com.
Who can see my pictures?
Your order is processed by us personally and is therefore visible to the MakeMyMosaic team. However, the individual pictures are automatically reduced, compressed and reformatted when uploaded, so that we only receive your pictures in small format.